Every design is available in every phone model listed on its page. If anything on our side holds up your order, we'll message you on WhatsApp right away with the new date, and you can choose a full refund instead of waiting. Your call.

No hidden charges. You'll see the exact total before you confirm payment.

• Prepaid orders ship free across India, whatever the order value.
• Partial COD orders: pay a flat ₹99 online and the rest on delivery. No extra COD or shipping charge.
• We don't offer full cash on delivery.

Orders are processed within 24 hours and delivered within 3 to 7 days in India, excluding bank holidays. Timelines may vary depending on your location and logistics conditions.

Delivery dates shown on product pages are estimates. In special circumstances such as festive-season rush, extreme weather, strikes or delays at our delivery partners, your order may take a few extra days. We’ll keep you posted on WhatsApp or email if that happens.

Note: For remote or non-serviceable pincodes, delivery may take a little longer than usual.

Orders placed before 2 PM IST (Mon–Sat) are usually processed and shipped the same day. Orders after this window are dispatched the following business day.

We don’t dispatch on Sundays or public holidays.

Need to update your delivery address? Let us know before dispatch. Once the order is shipped, we can’t make changes to the address. For new delivery attempts due to incorrect address input, extra charges may apply.

• P.O. Boxes: Delivery to P.O. boxes is available via India Post only.

If one case in your order is delayed, we'll message you and either ship everything together or send the rest first, whichever you prefer.

We do everything we can to ensure on-time delivery, but sometimes delays can occur due to weather, transport issues, or operational backlogs. If your order hasn’t arrived in the estimated timeframe, feel free to reach out at caseraves@gmail.com.

You’ll receive a tracking link by email or SMS as soon as your order ships. You can use this to monitor progress and ETA in real time, or head to our Track Your Order page.

If your package appears damaged:

• Refuse delivery if the damage is visible and notify us immediately.
  
• If already received, please send clear pictures of the damage and packaging to our support team within 24 hours of delivery.

We’ll take it from there.

• All domestic orders are inclusive of GST.
  
• Caseraves does not currently support international shipping. When we do, we’ll notify customers with updated policies.

Prepaid orders can’t be cancelled once placed, because we start processing them right away.

Partial COD orders can be cancelled by replying Cancel to our WhatsApp confirmation within 24 hours (or emailing us within 24 hours of ordering), as long as the order hasn’t been dispatched. Your advance comes back to your original payment method within 7–10 business days.

Received something damaged, incorrect, or a case that doesn't fit? Our Refund and Return Policy has you covered, including our 7-Day Fit Guarantee.

Every order is covered up to its full invoice value. If a parcel is lost in transit or can’t be traced, we take the loss, not you: once the courier confirms it, you get a full refund or a free replacement, your choice.

Drop us a line at caseraves@gmail.com or WhatsApp +91 87001 92646. A human replies Monday to Friday, 12 PM to 7 PM IST.

Thanks for shopping with Caseraves. Your support means everything!