We currently do not accept returns or refunds for personal preference or change of mind.

However, if:

• You received an incorrect item
• Your order was delivered in a damaged condition
• Your case doesn't fit your phone (see our 7-Day Fit Guarantee below)

then we're here to help you with a replacement or refund, provided the conditions below are met.

In cases where a refund is approved, the amount you paid will be credited to your original payment method within 7–10 business days.

Picked the wrong model, or the case just doesn't sit right on your phone? Tell us within 7 days of delivery and we'll send you the right case free, shipping included.

• WhatsApp us on +91 87001 92646 (or email us) with your order ID, your exact phone model and one photo of the case on your phone.
• One free replacement per order, same design in the right model.
• The case should be unused and undamaged. We may ask you to send it back.

To ensure a valid claim:

• A complete unboxing video is required: start recording before opening the package and capture the full unpacking process
• Reach out within 24 hours of delivery with your order ID and the video attached

Without this, we won't be able to process damage or wrong-item claims. Fit issues don't need a video: see the Fit Guarantee above (7 days, one photo).

• Fully prepaid orders cannot be cancelled or refunded once placed (partial COD orders: see below)
• Minor colour differences due to lighting, screen settings, or image representation are not valid reasons for return
• If your parcel seal is tampered with at delivery, do not accept the package and notify us immediately
  
  All our products pass through multiple quality checks before dispatch, so we’re confident in what we send. That said, rare errors can occur and we’ll make sure that we fix them if they do.

Please note: for partial COD orders, the advance is non-refundable if the order is refused at the time of delivery.

No stress, it happens. Right after you order, we’ll message you on WhatsApp to confirm. If you’d rather cancel, just reply Cancel within 24 hours of that message (or email us within 24 hours of ordering if you haven’t heard from us yet). As long as your order hasn’t been dispatched, we’ll cancel it and send your advance back to your original payment method within 7–10 business days.

After those 24 hours, or once your case is on its way, the advance can’t be refunded, because we’ve already started packing your order for you.

Damaged or incorrect item: contact us within 24 hours of delivery. Case doesn't fit: within 7 days.

Phone: +91 87001 92646

Email: caseraves@gmail.com
WhatsApp us any time. A human replies Monday to Friday, 12 PM to 7 PM IST.

Thanks for being part of Caseraves, we appreciate your trust in us.